Privacy Policy

Effective Date: June 4, 2025

At HD Hardwood Floors, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with U.S. regulations, industry best practices, and The Campaign Registry (TCR) compliance requirements.

1. Information We Collect

We may collect and store the following personal information from users:

  • Full name
  • Phone number
  • Email address
  • Residential or business address
  • Project details (flooring needs, preferences)
  • Communication preferences (opt-in/out choices)
  • Any other information voluntarily provided via web forms, phone, SMS, or email.

2. How We Collect Information

Information is collected directly through:

  • Our website contact forms
  • Phone calls
  • Email correspondence
  • SMS communications initiated by you or through our follow-up system

We do not use cookies or tracking tools for advertising purposes.

3. How We Use Your Information

Your information is used strictly for purposes related to providing our services:

  • Scheduling appointments or on-site estimates
  • Sending updates and confirmations via SMS, phone or email
  • Offering service reminders, follow-ups or relevant promotions
  • Improving the quality and responsiveness of our service
  • Complying with local, state, or federal legal obligations

4. Information Sharing

We do not sell your personal information.

We may share information only with:

  • Authorized subcontractors or service technicians strictly for job fulfillment
  • Service providers such as appointment scheduling platforms, email/SMS gateways
  • Government authorities if legally required
  • Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

5. SMS and Communication Consent

By submitting your contact information to us, you agree to receive communications related to your inquiry or project via:

  • SMS
  • Email
  • Phone calls

You may opt out of SMS messages at any time by replying STOP to any message. If you experience issues unsubscribing, you may also contact us directly (details below).

6. Data Security

We implement commercially reasonable technical and organizational safeguards to protect your information against unauthorized access or misuse. These include secure databases, access controls, and employee training.

However, no method of electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal data only as long as necessary for service provision, legal compliance, or as required by applicable laws.

8. Your Rights

You may request:

  • Access to your data
  • Correction or deletion of your data
  • To revoke consent to communications

To make a request, please contact us at the information below.

9. Contact Information

HD Hardwood Floors
 📧 Email: contact@hdhardwoodfloorsnc.com
 📞 Phone: (704) 469-5302
🌐 Website: https://hdhardwoodfloorsnc.com