Terms of Service

Effective Date: June 4, 2025

These Terms of Service govern your use of services provided by HD Hardwood Floors, including but not limited to: website access, consultations, and SMS communications. By interacting with us, you accept these terms.

1. Use of Services

Our services are designed for individuals or businesses seeking professional flooring installation, repair, or refinishing.

You agree:

  • To provide accurate and truthful information
  • That your use of our services is legal and in good faith
  • Not to impersonate another person or submit false inquiries

2. Communication Consent and Opt-Out

By contacting us, filling out a form, or requesting a quote, you agree to receive communications via:

  • SMS
  • Phone calls
  • Emails

These communications may include:

  • Appointment confirmations
  • Follow-ups
  • Promotional messages related to our flooring services

You may opt out of SMS communications at any time by replying STOP. You may also contact us directly to be removed.

3. User Responsibilities

You agree not to:

  • Use our communication channels to send unlawful, harassing, or abusive content
  • Tamper with or disrupt our services or website
  • Misrepresent your identity or intentions

We reserve the right to suspend communication or refuse service if these terms are violated.

4. Service Availability and Modifications

HD Hardwood Floors reserves the right to:

  • Modify or discontinue any service at any time
  • Adjust scheduled appointments when impacted by unforeseen circumstances (e.g. weather, material delays)

While we strive to meet all commitments, project timing is subject to real-world conditions.

5. Limitation of Liability

HD Hardwood Floors is not responsible for:

  • Delays caused by external factors (e.g. shipping issues, weather)
  • Damage resulting from misuse or failure to follow post-installation instructions
  • Errors due to client-provided inaccurate information

To the fullest extent permitted by law, our liability is limited to the actual amount paid for services rendered.

6. Governing Law

These terms are governed by the laws of the State of North Carolina, United States. Any disputes shall be resolved in a court of competent jurisdiction in that state.

7. SMS Terms & Conditions

  • SMS Consent Communication:
    The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

  • Types of SMS Communications:
    If you have consented to receive text messages from HD Hardwood Floors, we use SMS to communicate with customers about service confirmations, scheduling updates, and to respond to client inquiries regarding flooring projects. This includes follow-ups after visits and providing customer support related to existing services.

    Example: “Hello, this is a friendly reminder of your upcoming appointment with Hugo at Madison Square on 06/25/2025 at 9am. You can reply STOP to opt out of SMS messaging from HD Hardwood Floors at any time.”

  • Message Frequency:
    Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your appointments.

    Example:
    “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

  • Potential Fees for SMS Messaging:
    Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

  • Opt-In Method:

    You may opt-in to receive SMS messages from HD Hardwood Floors in the following ways:
    1. Verbally, during a conversation
    2. By submitting an online form

  • Opt-Out Method:
    You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

  • Help:
    If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://hdhardwoodfloorsnc.com/

    Additional Options:
    If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

  • Standard Messaging Disclosures:
    Message and data rates may apply.
    You can opt out at any time by texting “STOP.”
    For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
    Message frequency may vary

8. Contact Information

For any questions, issues, or legal notices related to these Terms, please contact:

HD Hardwood Floors
 📧 Email: info@hdhardwoodfloorsnc.com
 📞 Phone: (980) 322-8621
 🌐 Website: https://hdhardwoodfloorsnc.com